Terms and Conditions

Our Sales Approach:

Kennco has a specific step-by-step approach to each sale so that we can offer our customers the highest level of customer satisfaction.

  1. Assess and analyze your needs
  2. Find solutions to save you money
  3. Give our recommendations for the best equipment
  4. Review your order and confirm it with a signed quotation
  5. Receive deposit
  6. Manufacture your equipment to your specs
  7. Inspect equipment prior to release
  8. Deliver equipment
  9. Make follow-up
  10. Provide support

Pricing

Due to the nature and constant changes in our product offerings, we cannot publish our price list. Prices are determined by the specifications of your equipment as well as the volume and the type of purchase made. Prices are subject to change without notice. Quotes are good for 30 days.

Credit Policy

To begin production of your equipment we require receipt of a deposit equal to 1/3 of the product value ordered. The balance of payment will be required prior to shipment, unless you have an establish credit account with us.  Payment can be made with a credit card, check, or bank transfer. All payments must be made in United States currency.

Warranty

Your Kennco Equipment is warranted to be free from manufacturing defect for one year from date of purchase with certain limitations.  If your equipment has an obvious defect in labor or materials when new, we will replace the defective part regardless of whether we made it or purchased it and installed it.

Once you have used the equipment, we limit our warranty to parts of our own manufacture. Some assemblies may include pumps, engines, batteries, and valves, drive assemblies, gearboxes or other major components, which we purchase and use but do not manufacture. We will pass the manufacturer's warranty on to you. Any component part manufactured by Kennco is warranted to be free from defect for a period of one year.

If you have a warranty claim please contact your sales representative immediately and before you do anything to the equipment. Once equipment or parts have been altered warranty is void.

Shipping

All orders that are shipped, are packaged and secured to the best of our ability. They will be shipped per customer request via UPS, FEDEX, Box Truck, Flat Bed, or Kennco delivery. Customer is responsible for inspecting equipment BEFORE signing for it. If any parts are missing or damaged it is the customers responsibility to refuse shipment, or make note of damage with the shipper. If no documentation of claim is made with the shipper at the time of delivery Kennco is not responsible for loss or damage.

Financing

Kennco’s equipment has been pre-approved by SunTrust Leasing. If you are interested in financing your equipment through Sun Trust ask your sales representative for a Sun Trust Credit Application. You will work directly with Sun Trust on the approval and financing process.

Return

Kennco does not accept returns of used, damaged, special order or customized parts and equipment. A 15% restocking fee is applied to items returned in like-new condition. Credit is issued, minus freight costs and restocking fees, after the items are received.

Customer Responsibility

After delivery, the customer takes responsibility for any loss or damage made to the products. The customer will assume the risks and obligations of full ownership. Kennco and its suppliers will not be held responsible for any claims regarding material loss or damages to a person caused by the ownership, the use and the operation of the products or by any services rendered by means of said products.

Kennco is not responsible for misuse of our products, or neglect or wear and tear. It is your responsibility to maintain the equipment and to keep it from premature failure or breakage. It is your responsibility to keep guards and protective devices on the machines at all times while being used. It is your responsibility to make sure that all warning guards and decals remain legible and attached to the machines. It is your responsibility to train operators of the machines and to instruct them in general safety practices.  If you would like replacement or additional warning stickers or decals, then ask us for them. We will provide them to you at no charge.