Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Our highly experienced sales team works with every customer to build the piece of equipment they need. We don’t try and sell you something you don’t need, and we don’t believe there is one machine that will fit all growers. We will work closely with you to make sure you have the necessary equipment and attachments to get the job done. Because of this consultation process we build up each order from the frame up so we don’t publish standard equipment prices.

Worker safety is always a key consideration when building equipment. Our equipment comes with guards over moving parts, and safety labels in English and Spanish. We offer replacement safety labels for all of our equipment free of charge. Call your account manager or our parts department if you need replacements.

Yes. Because your equipment is a large investment in your operation you need to keep it operating efficiently. Call your account manager to schedule a repair, or maintenance on your equipment so you don’t lose valuable time in the field replacing worn out parts.

Yes. However, depending on the condition of the pan sometimes it is more cost effective to purchase a new press pan than repair a pan and replace the liner. Call your account manager for assistance.

That depends; most of our equipment is built to order there can be a lead-time from 2-8 weeks depending on the season and the type of equipment you are ordering. Contact your account manager for specific dates.

Yes. We have a parts department staff that can help you identify or find any replacement parts you may need. It’s most often helpful if you find the serial number identifying the machine before you call.

Yeah – We can build that. We can and do make customizations per a grower’s request but that can often increase the price of the machine. Consult with your account manager to see if we have a standard option already available or for customization.

Our sales team is here to help you. Because we ship equipment all over the world it is not always possible to be in the field with a grower. But since our sales team has such extensive experience in the field with our equipment we can often trouble shoot and solve problems over the phone. Don’t hesitate to call us or send us photos so we can provide assistance.

Kennco does not accept returns of used, damaged, special order or customized parts and equipment. A 15% restocking fee is applied to items returned in like-new condition. Credit is issued, minus freight costs and restocking fees, after the items are received.

Please review our Warranty page